CONTRACT The contract for a short-term holiday rental shall be made between the client and Pennance Vean Farm. The contract will be entered into when Pennance Vean Farm issues the booking confirmation and will be subject to all the following conditions.

PAYMENT A non-returnable deposit of £250 is payable if the booking is made more than eight weeks before the start of the rental. The balance shall be payable eight weeks before the commencement of the rental. Non-payment of the balance of the rent on or before the due date shall be construed as a cancellation of the contract by the client. For bookings made less than eight weeks before the start of the rental the total fee is payable on sending the booking form. Cheques should be made payable to Pennance Vean Farm and sent to the address at the top of the booking form.

CANCELLATION Any cancellation made by the client for whatever reason shall be in writing and addressed to Carol Pocock at the address at the top of the booking form. On receipt of notice of cancellation, Pennance Vean Farm will seek to re-let the property for the period of booking. If Pennance Vean Farm succeeds in re-letting the property for the whole period, it shall refund all the monies paid, less the £250 deposit. If Pennance Vean Farm only succeeds in re-letting the property for part of the period booked it shall refund an amount equal to the money paid less (1) the rental for the period that is not re-let and (2) the deposit of £250. If Pennance Vean Farm is unable to re-let the property before the final payment due date, the client still remains liable for the final payment on the due date as indicated in the Payment section above. If Pennance Vean Farm is successful in re-letting the property for the whole or part of the period of booking after the client has made the final payment, the client will be reimbursed in accordance with the refund conditions above. We advise that you take out separate holiday cancellation insurance.

DEPOSIT In the event of a cancellation, all of the above terms shall apply. However, we will honour the £250 deposit if an alternative booking is made with a start date of no more than 6 calendar months from the start date of the original booking.  

PERIOD OF HIRE Rentals commence at 4.00 pm on the day of arrival and terminate at 10.00 am on the day of departure.

NUMBER OF PERSONS USING THE PROPERTY The number of persons occupying a property must not exceed a maximum number of 6. Pennance Vean Farm reserves the right to refuse entry if these conditions are not observed. Please advise us at the time of booking if you require the use of the trundle bed.

COMPLAINTS Should there be any cause for complaint during the occupation of the property it must be notified at once to Pennance Vean Farm.

BREAKAGES OR DAMAGE We appreciate that accidents sometimes happen, but please report any breakages or damages to us as soon as practicable.  We reserve the right to charge for non-trivial damage how so ever caused.

CARE OF THE PROPERTY The client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning. We may levy an additional cleaning charge if the property is not left in a clean and tidy state upon departure.  Smoking is not permitted at Pennance Vean Farm.

DUTY OF CARE: The property is maintained to a very high standard. In the rare event of a breakdown in a particular service or item a repair/replacement shall be found/fitted within 24 hours where possible and within three working days at the maximum. Pennance Vean Farm cannot be held liable for any loss arising from loss of use of the service/item within the specified time limit.

PETS As a working farm, we regret no pets can be accepted.

PERSONAL INJURY & LOSS OF CLIENT PROPERTY As Pennance Vean is a working farm, the client or members of his/her party cannot hold Pennance Vean Farm responsible for injury sustained or the loss or damage to any belongings during their stay at Pennance Vean Farm.

RIGHT OF ENTRY Pennance Vean Farm and/or its agents reserve the right to enter the property at any reasonable time, and with prior notice if possible, for purposes of inspection or to carry out any necessary repairs or maintenance.

RIGHT TO REFUSE Pennance Vean Farm reserves the right to refuse any booking and in exceptional circumstances, to cancel, modify or alter arrangements made for the client.

FACILITIES Internet access, the use of printer, fax and landline are available by mutual agreement at the time of booking.